In a previous article, we set out all the things necessary for a Project Management QA Manual.

It comprises:

  • A Policy Manual
  • A Procedures Manual
  • Project Quality Plans

In this article we set out the approach to writing a Procedures Manual.

The essence of a Procedures Manual is to keep it simple and document very clearly what you should do and then merely follow the plan and record it so that this forms project quality plans.  These quality plans are auditable and will be certified by a Quality Assurance Company.

  1. If you do things effectively and efficiently, you will provide better goods or services, more quickly and at a lower cost.
  2. In many sectors, your customers want PROOF that your systems have been tested independently.
  3. Written procedures simply state what you do in (or should be doing).  This is your opportunity to think about the things that you do!
  4. Before you do anything with your procedures and systems, take stock of what you already have and to ensure yourself that every action makes a direct contribution to quality.
  5. Successful organisations regularly review their systems to weed out inefficiencies.
  6. Keep your systems as simple as possible – you don’t need to create a “paper-chase”.  Most people make the mistake of trying to do too much.
  7. Your business already has systems – the trick is to make them better.

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