In a previous article, we set out all the things necessary for a Project Management QA Manual. It comprises: A Policy Manual A Procedures Manual Project Quality Plans In this article we set out the approach to writing a Procedures Manual. The essence of a Procedures Manual is to keep it simple and document very…

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Purchasing and supply management is vital to every business and ultimately controls the profitability of the organisation. Whereas most people look to the organisations manpower for savings, many businesses have large amounts of money “tied up” in contracts for external supply. It is vital that those contracts contribute to: Cutting costs Improving efficiency Creating value…

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Project management is about setting out a route map to deliver a scheme.  Clients are satisfied when they know where the project is and that the reasons for any changes have been pre-agreed or anticipated.  Clients know that things don’t always go to plan but they do expect the professional team to have anticipated the…

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There are six reasons for any business to change: To improve efficiency To achieve more with less money To enhance the reputation of the organisation To improve the quality of goods and services To improve the morale of the organisation To improve customer satisfaction During difficult economic times it is inevitable that businesses find it…

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Email is the most useful tool in the modern business age, but most people fail to control it.  For many people their work comprises largely of email.  If you are one of the people who have hundreds perhaps thousands of emails in your inbox then it’s important that you take five minutes to look at…

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Most projects have a broadly similar approach: They start with definition (what you want) Then some design (what it might look like) Then some pricing, tendering and contract (procurement) Then delivery, implementation or construction (making it real) Finally, handover and operations (living with what you created) The really good projects then have lessons learned, feedback…

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Whatever the level of performance of your organisation, it is always possible to make improvements.  Our Top 12 actions to improve every business are: Prepare a strategy and business plan.  There is nothing more powerful in business than to decide where you are heading and plan how you are going to get there. Set up…

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An employer-employee relationship is both a financial and a social contract.  All employers rely on the skills and endeavour of their employees, who are prepared to give up their time and energy in order that they can earn a living.  Effective employer/employee relationships are those which are based upon both the spirit as well as the…

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The aim of any contract administrator is to fairly apply the terms and conditions of the signed contract.  This requires a mix of essential personal skills including intelligence, organisation, technical appreciation, process and decision-making.  If the role is done properly it brings certainty to all parties involved which provides the benefit of reliable forecasting of…

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